Empowering the end-to-end field service digital transition journey
Over 20 years simplifying mission-critical operations on linear assets, connecting back offices and field workers with efficient workflows, without a single failed implementation
Global customers who trust us
All data in a single pane of glass
Increase productivity on the field by using the most advanced mobile features.
Technicians love our mobile app. It’s simple, offline, and unifies multiple apps in one screen. The app provides the best experience while debriefing work orders, sharing data, and reviewing asset history, all with embedded GIS and map layers.
Our client’s partnerships are defined by robust software, innovative solutions, and full support. Without a single failed implementation, no customers have churned to date.
Standard delivery framework designed to ensure predictable, reliable, and high-quality results on time – from product to implementation to integration
Focus on people and process (and not only technology) to understand impacts to stakeholders, enabling tailored activities to support team’s adoption and sustain the transformation
Strong project governance to enable teams to make the right decisions. Ensure all project activities, cross-platform dependencies and timelines are synchronize
Identify & define key KPI’s for measuring the project success and ensuring there are clear metrics to improve workforce productivity
Smart dispatching, intelligent & automated routing
Dispatchers are empowered to optimize and organize field operations.
Our scheduling and dispatching is proven to decrease response times, increase dispatcher efficiency, and raise technician effectiveness. The platform handles dispatching high volumes of volatile service orders, optimizes dynamic crews and is powered by GIS, while leveraging Machine Learning technology to automate the most common processes.
Third-party integrations, automated work dispatching, and task management through mobile app allowed Enel, the largest utility in Europe to achieve incredible results:
- 74% reduction of maintenance costs following the adoption of a standardized solution
- 60% optimization of the average system alignment time
- 40% productivity improvement on 2,500 work orders and 800 notifications per month
- 49% reduction activity reporting time
Excerpt from the IDC Utilities Report 2023
